TAJ HOTELS RESORTS AND PALACES RECOGNISED AMONGST THE TOP 10 LUXURY BRANDS FOR OUTSTANDING GUEST SATISFACTION IN 2016

Taj Hotels Resorts and Palaces has announced it has been ranked 10th in the Top Performers of Large Luxury Brands category in ReviewPro’s 2016 Top Luxury Hotel & Brand Report. The industry reference report evaluated more than 2,600 properties across 159 luxury brands worldwide, analyzing 2.7 million online guest reviews published during 2015.

ReviewPro, a leading company in Guest Intelligence solutions for the hospitality industry, published the third edition of the Top Luxury Hotel & Brand Report to demonstrate how the hospitality landscape has evolved over the past year and highlight the leading brands and individual hotels that are achieving exceptional levels of guest satisfaction.

Chinmai Sharma, Chief Revenue Officer of Taj Hotels Resorts and Palaces said: “At the heart of the Taj experience is our guest – everything we do begins and ends with them and this recognition is a testament to our associates who work hard to deliver exceptional guest experiences. We are thrilled to be acknowledged through thousands of unbiased and authentic guest reviews and will continue to make every effort to further enhance our services in our pursuit for service excellence””

RJ Friedlander, CEO of ReviewPro said, “It’s impressive to see how luxury brands and hotels across the globe have continued to raise the bar even higher in terms of exceeding guest expectations. The most successful organizations are those that are creating guest-centric cultures on property to further improve guests’ experiences, which is reflected in their GRITM scores. A huge congratulations to this year’s top performers.”